![]() ![]() Step 1: Remove multiple printers from the printer listĬheck for multiple devices in the Printers list, and then remove any extra entries other than one in idle status. Have a great try the below steps that could resolve the issue If you see an X, follow the on-screen instructions to resolve the issue. If you see an exclamation point, the test failed and required user action, but the step was skipped. If you see a wrench, HP Print and Scan Doctor found an issue and repaired it. If you see a checkmark, the printer passed the test. Review the list of test results, and then resolve any issues found. The software can resolve many printer issues. ![]() If you are prompted to install the printer software, follow the on-screen instructions. If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.Ĭlick either Fix Printing or Fix Scanning. Select your printer in the list, and then click Next. On the Welcome screen, click Start to view a list of available printers. Make sure your printer is turned on and connected to the computer.ĭownload HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool. Install HP Print and Scan Doctor on the computer connected to your printer. If the copy is working, follow the below instructions.ĭownload and run HP Print and Scan Doctor If the issue persists while making a copy, follow the steps in the below link. Suggest you use genuine HP ink cartridges for the best quality and for the good life for the printer. ![]()
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